Refund Policy
A 7-day money-back guarantee.
The standard should hold up the moment you start. If it does not, you should not be out of pocket. Here is exactly how that works.
The guarantee
If you enrol in the NFX Trading Mastery course and decide within 7 days that it is not for you, email us and we will refund your enrolment in full. No form to fill in, no hoops.
How to request a refund
Email support@nfxhub.com from the address you enrolled with, within 7 days of your purchase. Tell us the course and the email on the order. That is all we need — we do not ask you to justify the request.
What happens next depends on how you paid. See "Who actually pays you back," below.
Who actually pays you back
If you paid in Naira through Paystack, the sale is ours and so is the refund: we issue it directly. It typically takes five to ten business days to appear on your card or account, depending on your bank.
If you paid on the international rail through Paddle, Paddle is the Merchant of Record — Paddle is the seller on that transaction, not us. We instruct Paddle to refund you the moment we approve the request, and Paddle executes it and pays you back on Paddle's own timeline. You will get a confirmation from Paddle once it is issued.
Either way, the request starts in the same place: email us. We never send you to Paddle to ask for it yourself.
What is covered
- The NFX Trading Mastery course, purchased directly on this site.
- Requests made within 7 days of the enrolment date.
What is not covered
- Requests made after the 7-day window has closed.
- Purchases made on Udemy or any other platform. Those are governed by that platform's own refund policy, not this one.
- Trading losses. This is an education product; it does not guarantee results, and market outcomes are not grounds for a refund.
Your statutory rights
This guarantee is offered in addition to any refund or cancellation rights the law already gives you as a consumer. It does not replace or reduce them. If your payment was processed by Paddle, Paddle's own buyer terms and consumer protections apply alongside this page.
Questions
Ask before you buy, any time. Email support@nfxhub.com and we will answer straight.